This eight-hour course will familiarize purchasing staff with the vocabulary and practices used in modern quality assurance. It will enable the staff to perform preliminary quality evaluations of potential suppliers in advance of any evaluation by quality assurance professionals. It will help to eliminate suppliers who will perform poorly early in the source selection process. 


Most purchasing professionals believe quality is the most important goal of purchasing, ahead of price and landed cost. Purchasing staff should be trained in quality assurance practices early in their careers.

Students will learn

  • The critical requirements you must have before starting a supplier quality improvement program
  • The four phases of supplier quality assurance
  • How to calculate the cost of poor quality and use it in sourcing decisions
  • How to count defects in parts per million
  • Leading-edge quality standards
  • Basics of inspection, including drawbacks and limits
  • How to evaluate supplier process capability and see if it meets your company needs
  • To understand the basics of Statistical Quality Control, including control charts
  • Benefits and costs of ISO 9001 standards
  • How programs such as Lean, Six Sigma and Lean Six Sigma improve quality